I've noticed that ENT has a problem with ban dodgers. Also, that you don't like giving out harsh punishments as you're afraid it will diminish your playerbase. I've also seen some of your better players complain about having to play with utter noobs in every single game (allthough in my eyes that only means they aren't good enough to carry them).
Here's a couple of solutions I picked up along the way that you guys should REALLY consider implementing.
ELO system: Instead of using your current elo system, which is bad and not very rewarding for players above 1600 elo. Try using the old dota-league system. Instead of having ELO, you have points. +5 for a win, -5 for a loss. If you have 1 leaver on your team, you get -3 instead of -5 (only if you lose ofc), if you have 2 leavers or more on your team, you get 0 points deducted from your score if you lose.
This way, even if you're #1, you can keep on climbing. The only positive thing with the ELO system currently implemented in ENT, is that everyone has a chance at becoming #1 with time. Unlikely, but possible.
Anyways, with this system, you won't have a problem with people smurfing to ruin games, ban dodging etc. The gain in this elo system is through time and dedication. Dropping from 1600 "elo" with this system means that you're throwing away a 120 positive win ratio, which will make people think twice about hacking etc. Also, if they hack, their user on entgaming.net will be removed, and they'll have to apply again.
Not gonna go into too much detail with this system unless you all think it's a good idea. Which it is. It's a far superior system to what's being used to day, and not very hard to implement seeing that the only person required is a webdesigner and c++ scripter.
Bots: People complaining about having to play with noobs is completely natural. I can understand that having to play with 4 people you can't rely on at all is frustrating. I suggest that you change the -ap euro bot to a HR bot.
This will give all the Eu players a chance to actually play for improvement and just have fun and relax. Sure, some will still flame and whine and bitch, but at least they can't blame noobs. I see that alot of players with a 30-50cs average plays on the AP bot. I urge you to give the more experienced players on Eu a place to play proper games. Bumping the ELO requirement up to 1200 shouldn't be a problem as I see alot of players allready are around that. Sadly, there are also 700 elo bobs joining.
Some easy fixes for you, and these things will seriously improve the quality of the games on ENT. Also, hopefully create some less work for the forum admins that have to go through 900 reports per day
